Terms and Conditions

Welcome to Ship Core Fulfillment. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and facilities. By accessing our website at https://shipcorefulfillment.com/ or using our fulfillment services, you agree to be bound by these Terms.

Ship Core Fulfillment (“Company,” “we,” “our,” or “us”) is located at:

6467 E Washington Blvd, Commerce, CA 90040
Phone: (323) 558-1301
Email: Sales@shipcorefulfillment.com

If you do not agree with these Terms, please do not use our website or services.

1. Definitions

  • “Client” or “You” refers to the individual or business entity using our services
  • “Services” refers to all fulfillment, warehousing, logistics, and related services provided by Ship Core Fulfillment
  • “Products” refers to inventory, goods, or merchandise stored and fulfilled through our facilities
  • “Agreement” refers to any service contract, proposal, or order form executed between you and Ship Core Fulfillment
  • “Platform” refers to e-commerce integrations including Shopify, Amazon FBM, WooCommerce, Walmart, and Extensiv WMS

2. Acceptance of Terms

By creating an account, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. These Terms constitute a legally binding agreement between you and Ship Core Fulfillment.

3. Services Offered

Ship Core Fulfillment provides the following services:

  • Warehousing and inventory storage
  • E-commerce order fulfillment (pick, pack, and ship)
  • Inventory management and tracking
  • Kitting and light assembly
  • Custom branded packaging
  • Labeling services
  • Returns and exchanges management
  • Same-day and next-day shipping options
  • Technology integrations with e-commerce platforms
  • Real-time inventory tracking and reporting

Specific services, pricing, and terms will be outlined in individual service agreements or proposals.

4. Account Registration and Eligibility

4.1 Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

4.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials.

4.3 Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or any other security breach.

5. Service Terms and Conditions

5.1 Onboarding

New clients receive 30 free days as stated in our promotional offers. Specific terms and conditions apply and will be communicated during the onboarding process.

5.2 Inventory Receipt and Acceptance

  • All inventory must be properly labeled and packaged according to our receiving guidelines
  • We reserve the right to refuse inventory that does not meet our standards or legal requirements
  • Clients must provide accurate product information, including SKUs, descriptions, and handling instructions
  • Hazardous materials, perishable goods, and prohibited items require prior approval

5.3 Storage and Handling

  • Storage fees are calculated based on space utilized and duration
  • We exercise reasonable care in handling your products but are not responsible for normal wear and tear
  • You maintain ownership of all inventory stored in our facilities
  • We reserve the right to relocate inventory within our warehouse as needed for operational efficiency

5.4 Order Fulfillment

  • Orders are processed based on agreed service level agreements (SLAs)
  • Same-day and next-day shipping options are subject to order cutoff times
  • We are not responsible for delays caused by incorrect shipping addresses, carrier issues, or circumstances beyond our control
  • You are responsible for ensuring product availability and accurate inventory counts

5.5 Returns and Exchanges

  • Returns processing follows the procedures outlined in your service agreement
  • Restocking fees may apply as specified in your pricing structure
  • We reserve the right to refuse damaged or unsellable returned merchandise

6. Pricing and Payment

6.1 Fees

Pricing for our services is provided in your individual service agreement or proposal. Fees may include:

  • Receiving and inspection fees
  • Storage fees (calculated per pallet, bin, or cubic feet)
  • Pick and pack fees
  • Shipping and carrier costs
  • Kitting and assembly charges
  • Special handling fees
  • Technology and integration fees

6.2 Payment Terms

  • Payment terms are outlined in your service agreement (typically net 15 or net 30 days)
  • Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law
  • We reserve the right to suspend services for accounts with outstanding balances
  • All fees are non-refundable unless otherwise specified

6.3 Shipping Costs

  • Shipping costs are passed through at our negotiated carrier rates
  • You are responsible for all shipping charges unless otherwise agreed
  • Rate changes by carriers may result in adjusted shipping costs

7. Client Responsibilities

7.1 Product Compliance

You warrant that all products:

  • Comply with all applicable federal, state, and local laws and regulations
  • Do not infringe on any third-party intellectual property rights
  • Are properly labeled and packaged
  • Are safe for handling, storage, and shipment
  • Have all necessary licenses, permits, and certifications

7.2 Prohibited Items

The following items are prohibited unless specifically approved in writing:

  • Illegal substances or contraband
  • Hazardous materials (without proper documentation and handling agreements)
  • Perishable food items (unless cold storage arrangements are made)
  • Live animals or plants
  • Weapons, ammunition, or explosives
  • Counterfeit or stolen goods
  • Items that violate third-party intellectual property rights

7.3 Product Information

You must provide accurate and complete information about your products, including:

  • Product descriptions and specifications
  • Handling and storage requirements
  • Shipping restrictions or special instructions
  • Regulatory compliance documentation

8. Intellectual Property

8.1 Client Property

You retain all ownership rights to your products, trademarks, logos, and intellectual property. By using our services, you grant us a limited license to use your trademarks and branding materials solely for the purpose of fulfilling orders and providing services.

8.2 Our Property

All content on our website, including text, graphics, logos, images, and software, is the property of Ship Core Fulfillment and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Liability and Insurance

9.1 Limitation of Liability

To the maximum extent permitted by law:

  • Our liability for any claim related to our services is limited to the lesser of: (a) the actual value of the lost or damaged goods, or (b) the fees paid by you for services in the three months preceding the claim
  • We are not liable for indirect, incidental, consequential, special, or punitive damages
  • We are not liable for loss of profits, revenue, data, or business opportunities

9.2 Exclusions

We are not liable for loss or damage caused by:

  • Acts of God, natural disasters, or force majeure events
  • Carrier delays or failures
  • Defects in your products or packaging
  • Normal wear and tear
  • Your failure to provide accurate information or instructions
  • Circumstances beyond our reasonable control

9.3 Insurance

  • We maintain general liability and property insurance for our operations
  • You are responsible for maintaining insurance on your inventory
  • We recommend clients maintain cargo insurance for their products
  • Our insurance does not cover your products unless specifically agreed in writing

9.4 Claims Procedure

Any claims for loss or damage must be:

  • Reported in writing within 10 business days of discovery
  • Accompanied by documentation supporting the claim value
  • Filed according to the procedures outlined in your service agreement

Claims not reported within the specified timeframe may be denied.

10. Data and Technology

10.1 Platform Integrations

We offer integrations with various e-commerce platforms including Shopify, Amazon FBM, WooCommerce, Walmart, and Extensiv WMS. You are responsible for:

  • Maintaining active accounts with integrated platforms
  • Ensuring proper API credentials and permissions
  • Complying with third-party platform terms of service

10.2 Data Security

We implement reasonable security measures to protect your data. However, we cannot guarantee absolute security. You acknowledge that data transmission over the internet carries inherent risks.

10.3 System Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our systems. We reserve the right to perform maintenance that may temporarily affect system availability.

11. Term and Termination

11.1 Term

The agreement begins upon account activation and continues until terminated by either party according to these Terms.

11.2 Termination by Client

You may terminate services by providing 30 days written notice. You are responsible for:

  • All fees incurred through the termination date
  • Arranging retrieval or disposal of your inventory within 30 days
  • Outstanding storage fees during the notice period

11.3 Termination by Company

We may terminate or suspend services immediately if:

  • You breach these Terms or your service agreement
  • Your account is delinquent or payments are past due
  • You engage in fraudulent or illegal activities
  • Your inventory poses safety or legal risks
  • We cease business operations

11.4 Effects of Termination

Upon termination:

  • You must retrieve your inventory within 30 days
  • Unclaimed inventory after 60 days may be disposed of or sold to recover storage fees
  • You remain liable for all outstanding fees and charges
  • We will provide final invoicing and inventory reports

12. Indemnification

You agree to indemnify, defend, and hold harmless Ship Core Fulfillment, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

  • Your breach of these Terms
  • Your violation of any laws or regulations
  • Product defects, recalls, or safety issues
  • Intellectual property infringement claims
  • Personal injury or property damage caused by your products
  • Your misrepresentation of information

13. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires)
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Utility failures or telecommunications outages
  • Pandemics or public health emergencies
  • Carrier delays or transportation disruptions

14. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information, trade secrets, and business information disclosed during the course of our relationship. This obligation survives termination of services.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

15.2 Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.

15.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits or class-wide arbitration.

15.4 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or confidentiality breaches.

16. General Provisions

16.1 Entire Agreement

These Terms, together with your service agreement and Privacy Policy, constitute the entire agreement between you and Ship Core Fulfillment regarding our services.

16.2 Amendments

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the modified Terms.

16.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

16.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.

16.6 Independent Contractors

The relationship between you and Ship Core Fulfillment is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

16.7 Notices

All notices must be in writing and sent to:

Ship Core Fulfillment
6467 E Washington Blvd
Commerce, CA 90040
Email: Sales@shipcorefulfillment.com

Notices are deemed received when delivered by email (with confirmation) or three business days after mailing.

16.8 Survival

Provisions regarding liability, indemnification, confidentiality, dispute resolution, and payment obligations survive termination of these Terms.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

Ship Core Fulfillment

Addresses:

  • California: 6467 E Washington Blvd, Commerce, CA 90040, United States
  • New Jersey: 773 Cranbury South River Road, Suite 100 , Monroe Township, NJ 08831

Phone: (323) 558-1301

Email: Sales@shipcorefulfillment.com

Business Hours: Monday to Friday, 9 AM – 5 PM

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.