Privacy Policy

Ship Core Fulfillment (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://shipcorefulfillment.com/ or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request information about our services
  • Register for an account
  • Place an order or engage our fulfillment services
  • Contact us via email, phone, or contact forms
  • Subscribe to our newsletter or marketing communications

This information may include:

  • Name and business name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information
  • Business details and tax identification numbers
  • Order history and fulfillment preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on pages
  • Clickstream data
  • Cookies and similar tracking technologies

Business Information

As a fulfillment service provider, we may collect and process information related to:

  • Inventory and product data
  • Customer shipping information for order fulfillment
  • Order details and transaction records
  • Returns and exchange information
  • Integration data from e-commerce platforms (Shopify, Amazon FBM, WooCommerce, Walmart, Extensiv WMS)

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our fulfillment services
  • Process orders and manage inventory
  • Communicate with you about our services, including customer support
  • Send you business-related communications, updates, and promotional materials
  • Improve our website and services
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues or fraudulent activities
  • Comply with legal obligations and enforce our terms of service
  • Process payments and prevent fraudulent transactions

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

  • Contract Performance: Processing necessary to fulfill our service obligations
  • Legitimate Interests: Operating our business, preventing fraud, and improving our services
  • Consent: Where you have provided explicit consent
  • Legal Obligations: Compliance with applicable laws and regulations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Payment processors
  • Shipping carriers and logistics partners
  • Cloud storage and hosting providers
  • Analytics and marketing service providers
  • Customer relationship management (CRM) platforms

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We may disclose your information when required by law or in response to valid legal processes, such as:

  • Court orders or subpoenas
  • Law enforcement requests
  • Protection of our legal rights and safety
  • Prevention of fraud or illegal activities

We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption
  • Regular security assessments
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Data Portability: Request transfer of your data to another service provider

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your rights

European Residents (GDPR)

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Track visitors across websites to display relevant advertisements

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last Updated” date. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Ship Core Fulfillment

Addresses:

  • California: 6467 E Washington Blvd, Commerce, CA 90040, United States
  • New Jersey: 773 Cranbury South River Road, Suite 100 , Monroe Township, NJ 08831

Phone: (323) 558-1301

Email: Sales@shipcorefulfillment.com

Business Hours: Monday to Friday, 9 AM – 5 PM